Emergency Maintenance Procedure

At The Managed House, we prioritise the safety and comfort of our tenants. If you experience an urgent maintenance issue, please follow the procedure below to ensure a swift and effective resolution.

What is Considered Emergency Maintenance?

Emergency maintenance includes issues that:

• Pose a risk to health or safety
• Could cause significant damage to the property
• Prevent essential services or utilities from functioning

Examples of emergency issues include:

• Gas leaks
• Burst water pipes
• Electrical faults or power outages (not related to an area-wide issue)
• Fire damage
• Serious roof leaks
• Sewerage overflows

At The Managed House, your safety is our priority. For any concerns or questions regarding emergency maintenance procedures, please don't hesitate to reach out.

Please note that all urgent maintenance requests will be actioned as soon as possible.

Any non urgent maintenance requests will be processed between 3-5 working days.

For any EMERGENCY repairs outside of office hours please contact the following tradesman :

• Apap’s Plumbing – 0416 157 021
• Randall Electrics – 9838 9711
• Platinum Locksmiths – 0447 447 557